Blog

Facebook Changes, Part 2

This is the second post in a series about Facebook. To read the first post, click here. Back in August, Mark Zuckerberg announced several new changes coming to the Facebook platform. Some of you may have seen some or all of the changes, but most have not. I’m going to attempt to explain all the [...]

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Mobile Advertising Is Actually A Lot Like Inbound Marketing

In case you are not already familiar with the term ‘inbound marketing’, according to Wikipedia it’s “…a marketing strategy that focuses on getting found by customers.” The main difference between inbound and outbound marketing is how you are being found by your customers. With inbound tactics, you pull customers to you by using content, thought [...]

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Mobile Enables Print Publishers to Increase Advertising Revenues

The print publishing industry has suffered quite a bit over the last few years. We have seen newspapers have major layoffs with some even closing their doors. Magazines who formally published 1x per week move to 1x per month or remove their print edition altogether in favor of digital. And mobile editions were not widely [...]

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Are Customer Complaints a 1-Way Conversation?

In a recent report conducted by MarketTools, almost 25% of brands say they ‘don’t know’ if their customers are complaining about them online. And of the ones that know or have seen a complaint, almost half are never or seldom responding to them on Twitter or Facebook. Why? One of the most highly trafficked areas [...]

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Customer Service as a Competitive Advantage

A close friend of mine owns a Verizon Wireless franchise and I recently shared a conversation with her about all the branded competitors that surround her location. In fact, within ½ mile from her store’s location, there is a corporate store and another authorized dealer. All 3 stores (including her own) offer the same phones, [...]

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Blogging Mistakes We Are All Guilty Of

Are you thinking about starting a blog for your business, or have you already started one? Business blogging can be a rewarding and fun experience for you and your business, but only if it’s done properly. But please, try to avoid these common blogging mistakes on your blog, and happy blogging! The Self-Serving Blog Ahh, [...]

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The Ten Commandments of QR Codes

Thou shalt; 1. Make the QR code big enough to be scanned easily. A ¾ inch square is a good minimum size. 2. Have a mobile optimized page/website linked from the code. If you’re going to give the appearance of being “high-tech” by including a QR code in your promotion then ensure that the website [...]

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12 Reasons Why Your Business Needs a Mobile Presence

Regardless of how business owners use their phones to find other businesses, I am still surprised by how many are not convinced that their own customers are using mobile to find businesses like theirs. Websites seem to be more of a given and even social media is a no brainer. So why are we so [...]

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Explaining Facebook: The Basics

By now, it’s obvious to most businesses that having a presence on Facebook is important and beneficial to growth and success. However, for those new to Facebook, and even those who have been users for a long time, the platform can be very confusing and overwhelming. To try to clear that up, we are going [...]

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Is Your Customer’s Perception Turning Them Off?

This past weekend, I went pumpkin picking – or so I thought. You see, as the consumer I had a definition in my mind of what pumpkin ‘picking’ entailed. I was expecting something similar to apple picking except with pumpkins. I envisioned a hay ride out to a field where I would be dropped off [...]

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